JACKY TRAVEL SERVICE

At Jacky Travel Service Co., Ltd., travel is not merely a business—it is a passion that drives us to create life-changing experiences for our customers. Our vision is to be Asia’s most trusted and innovative Korea travel expert, setting new standards in authentic, memorable, and culturally immersive journeys. We understand that travel is a powerful connector—it bridges cultures, fosters understanding, and creates lifelong memories. Through thoughtful itinerary design, strong local expertise, and excellent customer service, we transform vacations into enriching and unforgettable experiences. Our approach prioritizes both comfort and authenticity, ensuring that travellers experience Korea beyond the surface, delving into its vibrant traditions, modern innovations, and hidden gems. We embrace continuous improvement, local partnerships, and cutting-edge technology to provide seamless, value-driven travel solutions to our customers. Core Values Our success is guided by four fundamental values that shape our company culture, relationships, and ethical business practices. Integrity We uphold transparency and honesty in all interactions—with clients, partners, and employees. Trust is the foundation of every successful relationship, and we always honor our promises, remain accountable, and stand by our commitments unwaveringly. Passion for Service At Jacky Travel, travel is more than logistics—it is an art of creating joy and meaningful experiences. Our team is deeply passionate about curating journeys that deliver exceptional service, enthusiasm, and genuine care for every traveller. Continuous Improvement We believe in constant evolution and innovation—adapting to industry trends, refining our service delivery, and investing in employee development to remain ahead in the market. Collaboration & Partnerships Strong relationships fuel our success. Whether working with corporate groups, local vendors, or travel agents, we foster collaborative partnerships that enhance traveller satisfaction while growing together. Mission Statement Our mission revolves around three core principles that define our approach to travel excellence: Leading as Korea Travel Experts We set new industry benchmarks through innovative, adaptable, and culturally rich travel solutions that cater to international tourists. Building Long-Term Partnerships Our business thrives on mutual success and trust, ensuring that every partner—whether a corporate MICE group, university, or family—benefits from customized travel experiences. Promoting Korean Culture Globally We are committed to connecting people with Korea’s rich history, traditions, and modern achievements, offering journeys that deepen appreciation for the country’s vibrant heritage. Brand Promise Every Jacky Travel journey reflects our dedication to authenticity, quality, and service excellence. Authentic Korea, Unforgettable Memories We meticulously design our tours to ensure meaningful cultural immersion, personalized travel experiences, and exceptional comfort. Local Expertise, Global Standards With headquarters in Seoul and branch teams across Malaysia, Indonesia, and the Philippines, we blend deep local knowledge with international hospitality standards. Value-Driven Solutions We guarantee competitive pricing without compromising quality, ensuring that travellers enjoy transparent package inclusions and premium support, whether for luxury experiences or budget-friendly tours. Teammate Spirit At Jacky Travel, our people are our greatest asset. Teamwork: Strength in Unity Collaboration is the key to our success. Across departments—from operations to customer service—our team shares knowledge, supports each other, and works toward common goals. Harmony: Diversity & Inclusivity We embrace diversity in nationality, language, and background, fostering an environment that promotes creativity, respect, and balance. Responsibility & Ownership Every staff member is empowered to take initiative, ensuring proactive problem-solving, fast responses, and consistent excellence in service delivery. Success Stories & Testimonials Jacky Travel has successfully organized over 2,000 Southeast Asian travel groups to Korea, creating memorable experiences for diverse travellers. Highlights of Our Success: Managed annual incentive trips (1,700 participants) for Malaysia’s top 1 insurance companies, ensuring premium corporate travel solutions. Our clients consistently praise our personalized arrangements, fast responses, and warm hospitality, many of whom have become long-term partners. Sample Itinerary Highlights Our expertly curated tours offer unique experiences tailored to traveller interests. Exclusive Travel Programs: 5D4N “Korea Like a Local” – Engage in Kimchi-making, visit Busan’s traditional fish market, and bike along the Han River. 7D6N “K-Beauty & Wellness Retreat” – Indulge in skincare workshops, premium spa treatments, and healthy Korean dining experiences. 4D3N “Winter Wonderland” – Experience sledding, skiing, and rejuvenating hot springs in Gangwon. Each itinerary includes Plan B alternatives to accommodate weather changes or unexpected delays, ensuring smooth and enjoyable travel experiences.